RETURNS POLICY Owing to the nature of our products, we have a strict returns policy. We always check for any possible flaws or defects in your garments before we despatch, to ensure you receive a quality garment at all times In the unlikely event that a fault may be found, it is a requirement that you email us within within 3 days, to notify us of the fault. If we feel that a returns is viable, we will issue you will a returns authorisation number, which should be stated on the back of your parcel when returning. We will not accept any returns that are not authorised. We do not exchange or refund any items for any other reason but faulty. We will happily exchange faulty items if they are clean, unworn and not tried on, with tag attached items, that are still in the in the original packaging and are free from the smell of smoke and other odours. Your item should be returned to us within 7 days of receiving your parcel by a track and trace post, and at your own expense. We do not refund p+p costs. If all the conditions above have been met, it will be at our sole discretion if a manufacturing fault has been found, and if a replacement item is viable or not. We will supply a like for like on faulty goods. In the event that we are not able to supply an exchange for a returned item, we will then offer a refund. |